Cookies Policy

Our website uses cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Privacy Policy

PhysioReform is dedicated to protecting your personal information and complies with the General Data Protection Regulation (GDPR) that came into force on 25th May 2018. Please read the contents of this policy so you can understand how we use the personal data we collect about you or that you have provided us with. Only use the website if you are happy with our policy.

Who We Are

We are Physioreform Ltd, telephone number 07495834716, email address: info@physioreform.co.uk. For the purposes of processing your personal data, we are the controller.

Data Protection Officer

We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO, Farhana Sonday at fara@physioreform.co.uk or 07495834716.

The Personal Data We Process and What We Do With It

We record and use the following personal data: name, date of birth, address, telephone numbers, email address, health information including medical history, diagnosis and treatment data.  Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services as a multi-disciplinary clinic.  In addition, we will only examine and/or treat you with your consent.

Retaining Your Personal Data

Whilst you are receiving treatment from our clinic we will continue to store and use your personal data.  Once you have been discharged, we will be required to retain your personal data for eight years from the date of last treatment for adult records, and for children, eight years after their 18th birthday.

Your Rights

As we process your personal data, you have a right of access, a right of rectification, a right of erasure and a right to restrict processing.

You may request a copy of your data at any time.  Please make such a request in writing or by email to the Data Protection Officer, whose details are shown above.  We will need to verify your identity so we may ask for a copy of your passport, driving license and/or recent utility bill.

If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the clinic directly and any necessary corrections to your data will be made promptly.

If you believe we should erase your data, please contact the Data Protection Officer, whose details are shown above.

If you wish us to stop storing or using your data, please contact the Data Protection Officer, whose details are shown above.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay.  We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Disclosure of your information

We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions.

This information may be passed on in the form of a written letter which is given to you – if this is the case, the letter becomes your responsibility and the protection of its contents is your responsibility.

If the information is passed electronically by email, we will seek your consent first and we will take all reasonable precautions to transmit the information securely.

Changes to our privacy policy

All changes will be notified on our website

Should You Wish To Complain

You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling

We do not use any system which uses automated decision making or profiling in respect of your personal data.

Links to other web sites

Our web site has links to other web sites. This privacy statement does not cover the information practices of those web sites linked to our site, nor do we control their content or privacy policies. The information in this privacy statement relates only to our web site.